1. Information We Collect

Personal Information You Provide

When you contact us for a consultation, request a project quote, schedule a site visit, or engage our services, we may collect:

• Full name, email address, and phone number
• Residential or project site address
• Property details (type, size, location, ownership documents)
• Design preferences, floor plans, and project requirements
• Budget range and timeline expectations
• Payment and billing information (processed through secure payment gateways)
• Identification documents as required for regulatory compliance

Information Collected Automatically

When you browse our website, we automatically collect:

• IP address, browser type, operating system, and device information
• Pages visited, time spent, referring URLs, and click patterns
• Cookies and similar tracking technologies (see Section 6)
• Location data (approximate, based on IP address)

Information from Third Parties

We may receive information from real estate portals, social media platforms (when you interact with our profiles), analytics services, and business partners who refer you to our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide construction, interior design, real estate consultation, and project management services you have requested
• Project Planning: To prepare cost estimates, 3D renderings, architectural plans, and project proposals
• Communication: To respond to inquiries, provide project updates, share progress reports, and send completion notifications
• Site Coordination: To schedule site visits, coordinate with contractors and suppliers, and manage project timelines
• Payment Processing: To process transactions, issue invoices, and manage your billing records
• Improvement: To enhance our website, services, portfolio, and overall client experience
• Legal Compliance: To comply with applicable laws, regulations, building codes, and statutory obligations under Indian law
• Marketing: With your consent, to send information about new services, project showcases, design trends, and promotional offers

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Contractors & Subcontractors: Licensed professionals involved in your project (architects, engineers, electricians, plumbers) receive only information necessary for project execution
• Material Suppliers: For procurement and delivery of construction and design materials to your project site
• Payment Processors: Secure third-party payment gateways that process your transactions under their own privacy policies
• Government Authorities: When required by law, regulation, or valid legal process, including building permit applications and regulatory approvals
• Professional Advisors: Lawyers, accountants, and insurance providers as needed for business operations

All third-party service providers are contractually obligated to maintain confidentiality and use your data solely for the purposes for which it was shared.

4. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it:

• SSL/TLS encryption for all data transmitted through our website
• Secure storage of digital records with access controls and authentication
• Physical security measures for paper-based project documents and files
• Regular security assessments and updates to our systems
• Restricted access — only authorised team members involved in your project can access your information
• Secure deletion of data that is no longer required for business or legal purposes

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We encourage you to take precautions when sharing sensitive information online.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfil the purposes for which it was collected (project completion plus warranty period)
• Comply with legal, regulatory, and contractual obligations
• Maintain business records as required under the Indian Companies Act, GST regulations, and other applicable laws
• Resolve disputes and enforce our agreements

Project records, including design plans, contracts, and invoices, are typically retained for a minimum of 8 years after project completion, in accordance with Indian statutory requirements. You may request deletion of non-essential data at any time.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Essential Cookies: Enable core website functionality such as navigation, form submissions, and page loading
• Analytics Cookies: Help us understand how visitors interact with our website (pages visited, time spent, bounce rate) through services like Google Analytics
• Preference Cookies: Remember your settings and preferences for a better browsing experience
• Marketing Cookies: Used to display relevant advertisements and measure campaign effectiveness on platforms like Google Ads and social media

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to the use of cookies as described herein.

7. Your Rights

Under applicable data protection laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request erasure of your personal data, subject to legal retention requirements
• Withdraw Consent: Withdraw previously given consent for data processing
• Data Portability: Request your data in a structured, commonly used format
• Object to Processing: Object to processing of your data for marketing purposes
• Grievance Redressal: Lodge a complaint with the Data Protection Board of India

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

8. Third-Party Links

Our website may contain links to external websites, social media platforms, material supplier catalogues, or partner services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external site before providing your information.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory obligations. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website and services after any modifications constitutes your acceptance of the revised policy.